Terms and Conditions
The World of Sewing LTD (hereafter known as “WOS”)
Our address: 56-64 Camden road, Tunbridge Wells, Kent, TN1 2QP.
VAT Number 566293805
Conditions of use
Products available for sale on this website are subject to the terms and conditions displayed herein. By purchasing products on this website, you agree to be bound by these terms and conditions. WOS reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of purchase.
Copyright
All text, images, pictures, and photographs are copyright of the respective manufacturer's and/or WOS. Any use of text or pictures without the owner's consent or written prior permission will be considered an infringement of copyright.
Your Representations
You represent and warrant that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase goods or services on this site. You also warrant that all the information provided is accurate and true.
Products and Prices
Every care is taken to ensure the accuracy of the product descriptions, however, designs and specs can change slightly, and we can’t always update fast enough, we’re also human so mistakes do sometimes occur! If you require confirmation of any item details, then please contact us. The photos of our items capture the colour in the best way we possibly can, but this may not be accurately represented on your monitor depending on settings.
Prices do vary with different promotions but the price you pay will be the price shown at time of ordering. All prices stated on the website are inclusive of VAT, but exclusive of delivery costs, except where stated. Prices, Details and or descriptions, offers and availability of products may be changed at any time without notice. Prices in retail stores may be different to the prices shown on this website. To be entitled to purchase any product from any of the retail stores, at the website price, please bring a printout of the required item(s) to your local branch.
No contract is entered into by WOS until an item is dispatched, an order can be cancelled by WOS at any time until the goods are confirmed as having left our warehouse or the manufacturers warehouse, and at no time are WOS liable for compensation for cancelling an order. We will of course endeavour to contact you before cancelling an order and any sums paid will of course be refunded via the original payment method.
Sewing machines, and products we sell are for domestic use. WOS give no warranty and make no representation, express or implied, as to the adequacy or appropriateness of the Goods for your purpose. the truth of any information given on Our Web Site; any implied warranty or condition as to merchantability or fitness of the Goods and Services for a particular purpose.
Title
Title to the product passes at the time of despatch from our warehouse. We are not liable for any loss or damage caused during delivery.
Delivery
We sell predominantly from stock except for agency machines and horn Furniture products, it is indicated on the product description whether it is in stock or not. If an item is listed as ‘Pre-order’ please contact us if you wish to confirm availability & delivery times. If for an unforeseen reason any item is temporarily unavailable, you will be notified and given the option of whether or not to proceed with the order. WOS may also offer you an alternative option. WOS cannot be held responsible for any loss incurred due to late delivery or unavailable products.
We ship all orders as soon as possible and will work with customers to arrange a suitable delivery day for both parties if required, we dispatch orders Monday to Friday. Orders over £50 & all Machines from our stock are sent out by national carrier to Mainland UK addresses free of charge (exclusions to some locations may apply) any additional charge will be applied at checkout; however, we try to keep this to a minimum. Small items under 2 kilos are sent out by royal mail, items over 2 kilos are sent out by a national carrier. Please see our delivery page for further details.
Products that are dispatched by the manufacturer or UK distributor are subject to their terms and conditions and WOS cannot be held responsible for delay and/or any loss incurred.
Non-Mainland UK/Europe
Please email or call us for delivery charges and details.
Click and collect.
You can collect orders from your nearest branch, this option will be available at checkout. (restrictions apply) once full payment is received your order will be processed and you will receive email or text confirmation to inform you it is ready to collect.
please be aware not all products are available on this service.
We reserve the right to cancel / Defer any order which is not available for click and collect and make other arrangments with the customer.
Once full payment is received your order will be processed, you will receive an email or text to inform you when your order is ready to collect from your chosen branch.
For security, we may do additional checks, and request you supply us with additional documentation to confirm your identity.
You must bring with you a copy of your receipt and any extra identification we request to collect your goods.
Please note: Cut items from a roll, bolt or reel cannot be refunded once the order has been picked and processed.
Sewing Machines: All Machines we receive from the manufacturers are opened & visually checked by us before we dispatch, helpful info is added to the box and we put a label on the machine to show that we have supplied it originally.
The reason we label the machine is so we can quickly help you should you bring the machine into us and do not have your receipt, it also gives you the contact details of whom you purchased the machine from originally.
Preferential prices for service and or repair are given to those customers who purchase from us.
Items listed as in stock
Due to the vast range of products that we sell, Items that are listed as in stock are not always available in both branches.
Fabrics often indicate which branch has them in stock (Tunbridge Wells being the main location for most)
Some Sewing machines that are shown as in stock are dispatched direct by the manufacturer, so while we may have it on display, delivery is direct from the manufacturer's warehouse.
All Horn products are delivered directly from their warehouse, using their delivery system.
To Avoid disappointment, please contact your nearest branch to check availability before you travel, alternatively use our click-and-collect service so you can ensure the product you want is available at your nearest branch.
Pre-order/out of stock items
If an item is listed as Pre-order or out of stock it may still be possible to place an order, and the item will be placed on backorder and shipped as soon as it arrives. Please be aware that payment will be taken at the time the order is placed, if you wish to confirm lead times then please contact us either on 01892 533188 or by emailing info@worldofsewing.com and we will advise further. If you are unable to wait for an item we can advise of alternatives to consider.
Payment
Orders must be paid in full at the time of ordering. We accept most major payment cards and PayPal. The buyer warrants that he/she is the owner of the card/ account used to make the payment. If the delivery is to be made to a different address from the cardholder's address, we may contact the card issuer for authorization to proceed with the transaction. We require clearance of all funds before goods will be prepared for dispatch.
Finance Options.
We can offer finance options on all brother machines over £750.
We, Bromley Sewing Machines (Trading as World Of Sewing) act as a credit broker and are authorised and regulated by the Financial Conduct Authority
Credit is provided by Novuna Personal Finance and is subject to status and affordability, by means of a credit check.
Only Brother products are available through these finance options. See Links Below
Cancellation, Returns & Refunds
Under the United Kingdoms distance selling regulations you have the right to cancel the contract and return the goods at any time up to the end of 14 days; after you, or the person to whom you requested the good be delivered to receives them.
To do this you must give written notice to WOS of full item(s) details and that you wish to cancel the contract and return the item(s).
Refunds and returns are subject to the following conditions.
1. Item(s) must be in “as new” condition in their original packaging, any used or damaged products may be subject to a handling/ restock charge, any missing items will be charged for at full retail cost, so please take care if you are opening a box.
2. Any item(s) removed from containers that cannot be resealed will not be refunded unless faulty.
3. You must inform us within 14 days from receiving the item(s) that you wish to return them.
4. All return costs are paid by you the customer.
5. Any item(s) received Free of charge must also be returned if used or missing WOS will deduct the full value from the refund.
There are some products that we cannot offer returns on due to their nature these include special order items and items cut from a reel, bolt, or roll (priced per metre / Half metre / Quarter metre) these items will be clearly identifiable and cannot be returned for refund.
No Paper Dress patterns (Simplicity, New Look, Mcalls, Butterick, Burda, Knowme, Vouge.) Can be returned.
Due to the weights and measures law, we are also unable to accept returns on threads or wool that are not in a sealed package.
Please note these exclusions do not apply to faulty items.
Once we have agreed a refund return, we will issue you a return Ref which must be included with the goods along with the original delivery note. Goods must be returned to us within 14 days of confirmation. We recommend you return the items using a trackable method with appropriate insurance (if required)
WOS will refund you by the same payment method you used to make the purchase within 14 days of receiving back the goods. WOS reserve the right to deduct from this refund a reasonable charge for goods returned not in the condition described when cancelling.
Returns-Faulty Goods
Please examine your purchase as soon as possible after receiving them and if you believe any of the item(s) to be faulty then inform us via email with photos of the issue. In a lot of cases with some products, faults can be fixed by performing some basic troubleshooting, so to prevent further inconvenience to you we advise that you contact our technical team who can guide you through some basic troubleshooting before sending items back.
Please note, tension issues on a sewing machine are not considered a manufacturing fault and usually solved by correct operation of the machine, also needles, needle plates, needle threaders and other general ware and tear parts are not covered by the manufacturers warranty.
All items must be returned in the original packaging, if this has been thrown away, we may be able to supply new packaging at a cost to you.
Under 28 Days.
If your item(s) become faulty within 28 days of delivery you may be entitled to a refund, repair, or exchange. Please contact our service team who will assist you.
Please send items back with a covering note including a description of the fault and a copy of your original receipt or order Number.
Once we have tested the item and confirmed the fault, we will either repair, exchange, or refund. If during testing, we cannot find a fault no refund can be given, and you may be charged for delivery of item back to you. If a refund is to be issued this will be done within 14 days. If a repair is made or the item is exchanged, we will cover the delivery costs.
After 28 Days
After 28 days you will still be able to get faulty machines repaired under the manufacturer’s warranty details of which are included with each item, we ask each customer to retain the original packaging. if it becomes necessary for a machine to be returned for repair, we will arrange the collection, repair, and delivery back. We aim to carry out repairs and deliver back within 14 working days.
For return of small items machine accessories etc you will need to return them to us at your expense.
This Returns Policy is does not apply to machines Purchased in store or from an exhibition.
Privacy
Please see our Privacy policy for details
WOS provides the highest levels of customer care & satisfaction. We only offer products from brands that are proven for their reliability. None of our terms affect your statutory rights as a consumer.
WEEE Regulations:
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK
- Much of the UK ‘s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
- Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill
· Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
For example, if a customer bought a new sewing machine from us we would accept their old sewing machine and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown below:
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.email: info@worldofsewing.com
